|Return policy and limited guarantee against defects
Every third party product you buy from iSpyVision is backed first by the product manufacture's warranty. iSpyVision's 30 day limited warranty against defects, may also apply. iSpyVision's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or iSpyVision. Leased merchandise is not eligible for this warranty.
Hardware confirmed as defective by the product manufacture or iSpyVision will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacture warranty is the only warranty in effect. Terms and conditions may vary by product or manufacture.
If customer wishes to return a item that is not defective for any reason within the first 30 days on the invoice iSpyVision will charge a minimum 20% restocking fee and the remaining balance will be held in the form of a store credit only. No cash/creditcard refunds. After 30 days no returns will be accepted for any reason.
For assistance or to exchange a defective product please call 877-324-5774. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date.
We reserve the right to refuse for return or charge a restocking fee of not less than 25% for damaged or incomplete returns. DVR systems are custom built and are not returnable for credit. Returned items that show evidence of abuse, neglect, misuse or faulty installation will result in a voided warranty, and the products will only be returned to you at your shipping expense.
This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation.
No returns will be accepted without an RA number issued by iSpyVision or when the product manufactures or distributors return policies supersede ours. You will be responsible for all shipping and insurance charges when returning any items.Shipping charges are non-refundable.