Shipping Policy

Shipping Information

Delivery Time

Most orders are filled and shipped within 1-2 business days of receipt of payment. We use FedEx as our primary delivery service; however other carriers (i.e., UPS, many common carriers, etc.) may be requested. Though we strive to honor your requests we reserve the right to change the shipping carrier if needed.

Free Freight

When free freight is offered it will be based on FedEx Ground shipping rate/schedule within the Continental U.S. You can expedite your delivery, but you must pay the difference (i.e., an added expense.)

International

Orders being delivered outside of the U.S. or its territories may incur additional charges and/or delays. Our company, iSpyVision is not responsible for any delays, customs, duties, import, surcharges, and/or any other taxes and fees imposed by your country. However, we will make every effort to facilitate a smooth transition and delivery. Please check with us before your order is placed if you have any questions concerning these items.

Pallet Charge

Our experience has shown that certain items have a tendency to get damaged in shipping. To ensure a safe delivery, we require them to be shipped on a pallet. An additional shipping charge (pallet charge) is listed on the web under the item if it's applicable.
Some customers do not wish to pay this fee. To accommodate them, we ask them to submit a signed request absolving iSpyVision from any and all liability regarding shipping. They must also pre-pay their order in full by wire transfer. Then, and only then, will we ship their item any way they want.

Rates / Shipping Charge

Appropriate shipping charges will be added to each order. Shipping charges may include a surcharge. All orders over 150 lbs. will be quoted and shipped on the least expensive common carrier (truck) that's available unless requested otherwise. Shipping charges are non-refundable.

Truck / Common Carrier

Many items cannot ship by UPS, FedEx, etc. We have attempted to identify these products and have posted notices on the particular product's web page. Therefore, unless specifically requested, we will ship the best way (i.e., the least expensive common carrier for the value) that we can find.

Surcharges

A surcharge to cover miscellaneous shipping, handling, and insurance charges may be added to your shipping cost.

Shipping Notice

DO NOT sign the delivery receipt, until you have inspected the shipment for any physical damage. Packages leave our warehouse in good condition. If you sign for the packages without properly noting damages, we will not accept responsibility for the goods you accept.
Do not limit your ability to collect damage claims. Refuse shipment or make exceptions such as: "Subject to Inspection." This MUST be noted on the driver's paperwork.

Legal, Warranty, Returns

Legal Notices

All orders are subject to review and acceptance by iSpyVision. As all prices are subject to change, your order may not be accepted or we may have to communicate price changes or availability issues to you after you place your order.

Copyright/Trademark Information

iSpyVision is a registered trademark of iSpyVision Surveillance Systems. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 2005-2006 iSpyVision Surveillance Systems. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this Website and/or server and related graphics is restricted. The name of iSpyVision or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, iSpyVision shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. iSpyVision shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, iSpyVision shall immediately issue a credit to your credit card account in the amount of the charge.

Return Policy and Limited Guarantee Against Defects

Every third party product you buy from iSpyVision is backed first by the product manufacture's warranty. iSpyVision's 30-day limited warranty against defects may also apply. iSpyVision's 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacture or iSpyVision. Leased merchandise is not eligible for this warranty. Hardware confirmed as defective by the product manufacture or iSpyVision will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacture.

If a customer wishes to return an item that is not defective for any reason within the first 30 days on the invoice iSpyVision will charge a minimum 20% restocking fee and the remaining balance will be held in the form of store credit only. No cash/credit card refunds. After 30 days no returns will be accepted for any reason.

For assistance or to exchange a defective product please call 877-324-5774. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials, and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee of not less than 25% for damaged or incomplete returns. DVR systems are custom built and are not returnable for credit. Returned items that show evidence of abuse, neglect, misuse or faulty installation will result in a voided warranty, and the products will only be returned to you at your shipping expense. This warranty will not apply to defects or damage resulting from; improper or inadequate maintenance or neglect by customer; customer-supplied parts; unauthorized modification or misuse; operation outside of the environmental specifications for the products; improper site preparation and maintenance; product which have been modified or incorporated into other products; use of other companies’ parts or accessories, either new or remanufactured. Any alterations to the unit voids all warranty and obligation. No returns will be accepted without an RA number issued by iSpyVision or when the product manufacturers or distributors return policies supersede ours. You will be responsible for all shipping and insurance charges when returning any items. Shipping charges are non-refundable.

Pricing

We make every attempt to avoid errors in pricing and product information. If a mistake does occur, we reserve the right to correct it, and we apologize for any inconvenience it may cause. All prices listed on this site are in U.S. dollars. Interim markdowns may have been taken, and the original price may not have resulted in actual sales.

Regarding Bundles

Bundled items are included while supplies last. Items of similar or greater value may be substituted.

Rebate Coupons

Rebate coupon redemptions are limited to ONE PER ADDRESS only unless otherwise noted.

Warranty Limitations 

There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein.

Limitation of Liability

In no event shall iSpyVision.com or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. It is the responsibility of the buyer to ascertain and comply with all applicable local, state and federal laws in regard to the profession and use of any items purchased. Consult an attorney regarding such laws before placing an order. Check your local state law for audio recording. By placing an order, the buyer represents that he or she is of legal age and agrees to use the product only in a lawful manner. We assume no liability associated with product usage.